Course FAQs
Learn more about RSSA Online Classroom and Online Courses with TCP Training.
General
- Is my course tax deducible?
In Australia, course fees are tax deductible if they are directly related to your current job, either maintaining or improving the skills required or being a condition of your employment. The course must be linked to your current employment and not just for future job opportunities. Expenses reimbursed by your employer are not deductible, and you can only claim for out-of-pocket costs.
For definitive guidance, please consult a tax professional or refer to the Australian Tax Office (ATO) website to ensure compliance with tax regulations.
- When is my booking confirmed?
Your booking is confirmed once we receive full payment of course fees. Unfortunately there are rare occasions where the course will sell out prior to you finalising payment. In this situation a member of our customer service team will get in contact to organise an alternate training date.
- What are your payment methods?
Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.
- Can I pay my package in installments?
Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!
- I want to book in multiple staff and/or want a company invoice?
We can book multiple people at once and create company invoices, even for individual students. Please just email our bookings team – bookings@tcptraining.com.
Please include the following information; the course, location and date you wish to enroll them in, full names and unique emails of those who will attend and the company's legal name, address, ABN and contact.
- What if I have trouble with written/spoken english?
Most courses will permit a student to bring a friend to interpret for them during training. If you do need assistance, we ask that you contact first before booking your course so we can advise if there are any restrictions. For example, Forklift training requires students to complete all assessments in English.
If the course permits, you may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.
- Can Centrelink pay for me?
What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.
ARCG
- What is the difference between the RCG and ARCG?
ARCG stands for Advanced RCG and is really just a step above the standard RCG. You learn more methods to assist problem customers and how to deal with some heavy topic such as suicide. The in depth knowledge and skills the course contains is aimed at supervisors and managers or just general senior gambling staff.
- What date do staff need to be compliant by?
-
Requirement
Key Dates
Hotels and clubs must nominate RGOs.
RGOs and staff member/s who are responsible for the management of gaming machine operations are required to complete an Advanced RCG course. Staff required to complete the Advanced RCG course -
• RGOs
• Staff member/s who are responsible for the management of gaming machine operations (if they are separate to and not undertaking RGO duties)By 30 June 2024 Hotels and clubs with 21 or more GMEs are required to have RGO/s on duty when gaming machines are operating. All hotels and clubs with gaming machines are required to have a gambling incident register and Gaming Plan of Management (GPOM), including hotels and clubs with fewer than 21 GMEs. From 1 July 2024 Hotel licensees, club secretaries and approved managers are required to complete an Advanced RCG course -
• Hotel licensees
• Club secretaries
• Approved managersBy 30 September 2024 Directors are rquired to complete a standard RCG course -
• Club directors, if they have not completed ClubsNSW Responsible Gambling Board Oversight training
• Directors of a corporation that owns one or more hotels, where they have an operational role in the hotel businessBy 31 December 2024 Directors are required to complete an Advanced RCG course -
• Club directors, if they have not completed ClubsNSW Responsible Gambling Board Oversight training
• Directors of a corporation that owns one or more hotels, where they have an operational role in the hotel businessBy 30 June 2024 - How long does it take to get my certificate?
You will receive a Certificate of Completion within 24 hours of the training (may take longer on weekends).
- Do other states recognise NSW ARCG?
No, this course is not accredited so it is not a nationally recognised unit. This is a course from Liquor and Gaming NSW which is only appliable to NSW.
Gaming Harm Minimisation
- Why learn online?
Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.
- What are the pre-requisites for this course?
There are no pre-requisites for completing the course and students do not require a USI number.
- What do I need to start this course?
All you need to start is a computer, laptop, tablet or phone and the latest versions of Chrome, Firefox or Safari.
- What are the system requirements?
This Online course enables you to gain the skills and certification you need fast. The course content and learning management system is industry-leading, ensuring you have a great online experience with no need to download any software.
To complete your online course you will need the following resources -
- PC or Mac Computer, Tablet, iPad, iPhone or Android phone
- Internet connection
- Internet browser (see below)
- Speakers or headphones
Once you have enrolled we supply you with access details to login to your learner portal so you can start straight away and have 3 months to finish the course.
The Online course is a mixture of interactive modules, multiple choice questions and videos. You don't have to complete the course all at once, and can pause it so you can pick up where you left off later.
- What smart devices can I use?
The following smart devices and browsers can be used to complete your Online course -
- Windows and Mac Computers, iPads, Tablets, Android and iPhones can all be used to undertake online courses.
- On computers and tablets, the latest version of Chrome, Firefox or Safari is recommended. Microsoft Edge is not currently supported.
- On iPhone the system needs to be iOS11 or higher and we recommend using Safari.
- On Android phone we recommend using Chrome.
- How am I assessed?
Students will be assessed through the use of online workbooks to confirm knowledge has been achieved and are provided unlimited attempts to complete the Online course.
This Online course combines plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.
Please Note: if you require accredited training or a Statement of Attainment for the workplace, you should check with your employer or industry body to confirm this Online course is accepted prior to enrolment. We do not offer refunds to students who did not realise they needed an accredited certificate.
- How do I get my certificate?
Once you've successfully completed your course, you will be emailed your Certificate of Completion straight away.
Licensee
- What is the difference between the RSA and Licensee?
Licensee is classed as an Advanced RSA course and is a step above the standard RSA. You learn more methods to assist problem customers and how to deal with some heavy topic such as alcohol abuse and misuse. The indepth knowledge and skills the course contains is aimed at supervisors and managers and senior licensed venue staff.
- How long does it take to get my certificate?
You will receive a Certificate of Completion within 24 hours and then on your digial competency card the ARCG will automatically be added.
To add to your physical card, there would additional fees at Liquor and Gaming. For more information visit competency card self portal.
- Considerations for interstate RSA holders
Students must confirm their prior interstate RSA training or certification before enrolment.
If they seek to obtain a NSW competency card with an RSA endorsement, they will need to complete the online NSW RSA Bridging course offered by Liquor and Gaming NSW.
- Do other states recognise NSW Licensee?
No, this course is not accredited so it is not a nationally recognised unit. This is a course from Liquor and Gaming NSW which is only appliable to NSW.
- What if I've held the licensee endorsement before but it's expired?
From 1 July 2024, former licensees with a licensee endorsement expiry date within the last 3 years will now be able to renew their Responsible Service of Alcohol (RSA) and Licensee Training (LT) endorsement by completing Licensee Training only.
Once a former licensee completes a Licensee Training course, they will be required to attend a ServiceNSW centre in person to complete a new POI, where their RSA endorsement will also be renewed.
Please send us an email with your expired competency card if you are unsure.
See Liquor and Gaming's website for more details here.
Licensee Online (Virtual)
- Computer Software Requirements
We do not recommend completing this course on phone as you will need your webcam on and a keyboard for ease of use.
If you are not proficient on a computer or do not have internet access you will be required to complete face-to-face training.
System Requirements and Minimum Specification
Operating System: Windows 8/9/10 or MacOS 10.12 Sierra 2016 or later
Processor: 1.86GHz minimum
Memory: 256MB minimum, 512MB recommended
Browsers: Windows: Chrome 40 or later, IE9 or later, Firefox 40 or later
Mac: Safari 7 or later, Chrome 40 or later
Internet Connection: 512kbps minimum, 1024kbps recommended
Webcam: Required
Screen Resolution: 1024 x 768
Colour depth: True Colour (16 bit), thousands of colours
Speakers: Multimedia speakers or headphones
Platforms: Desktop, Laptop, iPad or Tablets (Smartphones are not supported)- What is the difference between the RSA and Licensee?
Licensee is classed as an Advanced RSA course and is a step above the standard RSA. You learn more methods to assist problem customers and how to deal with some heavy topic such as alcohol abuse and misuse. The indepth knowledge and skills the course contains is aimed at supervisors and managers and senior licensed venue staff.
- How long does it take to get my certificate?
You will receive a Certificate of Completion within 24 hours and then on your digial competency card the ARCG will automatically be added.
To add to your physical card, there would additional fees at Liquor and Gaming. For more information visit competency card self portal.
- Considerations for interstate RSA holders
Students must confirm their prior interstate RSA training or certification before enrolment.
If they seek to obtain a NSW competency card with an RSA endorsement, they will need to complete the online NSW RSA Bridging course offered by Liquor and Gaming NSW.
- Do other states recognise NSW Licensee?
No, this course is not accredited so it is not a nationally recognised unit. This is a course from Liquor and Gaming NSW which is only appliable to NSW.
- What if I've held the licensee endorsement before but it's expired?
From 1 July 2024, former licensees with a licensee endorsement expiry date within the last 3 years will now be able to renew their Responsible Service of Alcohol (RSA) and Licensee Training (LT) endorsement by completing Licensee Training only.
Once a former licensee completes a Licensee Training course, they will be required to attend a ServiceNSW centre in person to complete a new POI, where their RSA endorsement will also be renewed.
Please send us an email with your expired competency card if you are unsure.
See Liquor and Gaming's website for more details here.
RCG
- How do I get my interim certificate?
You must complete an online quiz that will be emailed to you by Liquor and Gaming. This is not a test made by us and a requirement of Liquor and Gaming NSW.
- How long does it take to get my certificate?
At the successful completion of your Course you will receive an Interim Certificate from Liquor & Gaming NSW.
You will need to take your Interim Certificate to Service NSW, with 100 points of ID, to apply for your competency card.
Your competency card will be sent in the mail 2 weeks after you applied.
- Can I still work while I am waiting for my competency card?
You can work once you have received your interim certificate for 90 days.
- Do other states recognise NSW RCG?
Currently RCG trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment.
RCG Online (Virtual)
- Computer Software Requirements
We do not recommend completing this course on phone as you will need your webcam on and a keyboard for ease of use.
If you are not proficient on a computer or do not have internet access you will be required to complete face-to-face training.
System Requirements and Minimum Specification
Operating System: Windows 8/9/10 or MacOS 10.12 Sierra 2016 or later
Processor: 1.86GHz minimum
Memory: 256MB minimum, 512MB recommended
Browsers: Windows: Chrome 40 or later, IE9 or later, Firefox 40 or later
Mac: Safari 7 or later, Chrome 40 or later
Internet Connection: 512kbps minimum, 1024kbps recommended
Webcam: Required
Screen Resolution: 1024 x 768
Colour depth: True Colour (16 bit), thousands of colours
Speakers: Multimedia speakers or headphones
Platforms: Desktop, Laptop, iPad or Tablets (Smartphones are not supported)- What if I need help?
You will have a trainer during the virtual workshop to assist you and provide feedback. Please ensure that you test out your IT before the course start time so we are not delayed. If there are issues, you may be asked to reschedule the course.
- How do I get my interim certificate?
You must complete an online quiz that will be emailed to you by Liquor and Gaming. This is not a test made by us and a requirement of Liquor and Gaming NSW.
- How long does it take to get my certificate?
At the successful completion of your Course you will receive an Interim Certificate from Liquor & Gaming NSW.
You will need to take your Interim Certificate to Service NSW, with 100 points of ID, to apply for your competency card.
Your competency card will be sent in the mail 2 weeks after you applied.
- Can I still work while I am waiting for my competency card?
You can work once you have received your interim certificate for 90 days.
- Do other states recognise NSW RCG?
Currently RCG trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment.
RGBO
- What date do directors need to be compliant by?
Mandatory training requirements for Club Directors in NSW have been introduced as a part of the 1 July gaming reforms. By 30 June 2025 one of the following training requirements must be met by all Club Directors of venues with gaming machines in NSW:
- Completion of the Responsible Conduct of Gambling (RCG) and Advanced Responsible Conduct of Gambling (ARCG) training courses or
- Completion of a Responsible Gambling Board Oversight (RGBO) training course approved by L&GNSW.
In order to allow Club Directors time to complete this new course product, the previous training requirement deadline of 31 December 2024 has been extended to 30 June 2025.
- How long does it take to get my certificate?
You will receive a Certificate of Completion within 24 hours and then on your digial competency card the RGBO will automatically be added.
To add to your physical card, there would additional fees at Liquor and Gaming. For more information visit competency card self portal.
- Do other states recognise NSW RGBO?
No, this course is not accredited so it is not a nationally recognised unit. This is a course from Liquor and Gaming NSW which is only appliable to NSW.
- What is the difference between ARCG and RGBO?
ARCG is designed for senior staff in operational roles, such as gaming floor managers, equipping them with advanced skills to manage gambling-related issues and promote harm minimisation.
RGBO, on the other hand, is tailored for NSW Club Directors, focusing on governance and compliance with gaming reforms to lead a culture of responsible gambling at the board level.
Both courses address distinct responsibilities but share the goal of fostering safer gambling environments.
RSA
- Do you learn how to make cocktails?
Unfortunately not, the RSA course is a theoretical course with practical role play involved. You will not handle alcohol in the course. At your place of work, they will be able to train you in making drinks. Different places, generally have different ways of pour drinks etc and will be able to show you. You will be required to have your RSA however.
- What do I do if my interim certificate expired?
If your interim certificate expired, you can no longer work using that certificate. You can still take it to Service NSW to get the competency card. If you complete the training again after the 90 days expiry, you cannot receive a new interim certificate.
- How long does it take to get my Certificate?
If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:
- Northern Territory
- Queensland
- South Australia
- Western Australia
If your RSA is for New South Wales, you will receive the following:
- RSA National Statement of Attainment - upon completion
- NSW OLGR Interim Certificate - upon completion
- RSA Competency Photo Card - collect at Australia Post
- Can I still work while I am waiting for my Competency card?
You can work once you have received your interim certificate for 90 days.
- Does this include Gambling?
No it doesn’t, this course is only the RSA - Provide responsible service of alcohol. We do offer the RCG - Provide responsible conduct of gambling as another course or even as a same day course. The courses do cover separate topics and are required by law to be six (6) hours long excluding break.
- Do other states recognise NSW RSA?
Currently RSA trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment. We do offer a card upgrade that you can purchase to receive a much more durable and accessible plastic card.
RSA Online (Virtual)
- Computer Software Requirements
We do not recommend completing this course on phone as you will need your webcam on and a keyboard for ease of use.
If you are not proficient on a computer or do not have internet access you will be required to complete face-to-face training.
System Requirements and Minimum Specification
Operating System: Windows 8/9/10 or MacOS 10.12 Sierra 2016 or later
Processor: 1.86GHz minimum
Memory: 256MB minimum, 512MB recommended
Browsers: Windows: Chrome 40 or later, IE9 or later, Firefox 40 or later
Mac: Safari 7 or later, Chrome 40 or later
Internet Connection: 512kbps minimum, 1024kbps recommended
Webcam: Required
Screen Resolution: 1024 x 768
Colour depth: True Colour (16 bit), thousands of colours
Speakers: Multimedia speakers or headphones
Platforms: Desktop, Laptop, iPad or Tablets (Smartphones are not supported)- What if I need help?
You will have a trainer during the virtual workshop to assist you and provide feedback. Please ensure that you test out your IT before the course start time so we are not delayed. If there are issues, you may be asked to reschedule the course.
- Do you learn how to make cocktails?
Unfortunately not, the RSA course is a theoretical course with practical role play involved. You will not handle alcohol in the course. At your place of work, they will be able to train you in making drinks. Different places, generally have different ways of pour drinks etc and will be able to show you. You will be required to have your RSA however.
- What do I do if my interim certificate expired?
If your interim certificate expired, you can no longer work using that certificate. You can still take it to Service NSW to get the competency card. If you complete the training again after the 90 days expiry, you cannot receive a new interim certificate.
- How long does it take to get my Certificate?
If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:
- Northern Territory
- Queensland
- South Australia
- Western Australia
If your RSA is for New South Wales, you will receive the following:
- RSA National Statement of Attainment - upon completion
- NSW OLGR Interim Certificate - upon completion
- RSA Competency Photo Card - collect at Australia Post
- Can I still work while I am waiting for my Competency card?
You can work once you have received your interim certificate for 90 days.
- Does this include Gambling?
No it doesn’t, this course is only the RSA - Provide responsible service of alcohol. We do offer the RCG - Provide responsible conduct of gambling as another course or even as a same day course. The courses do cover separate topics and are required by law to be six (6) hours long excluding break.
- Do other states recognise NSW RSA?
Currently RSA trained in NSW is recognised in most other states of Australia using a digital Statement of Attainment. We do offer a card upgrade that you can purchase to receive a much more durable and accessible plastic card.
RSA & RCG
- When will I get my interim certificates?
The interim certificate for the class completed in the morning will be issued via email in the evening and the certificate for the class completed during the evening will be issued the next day before noon.
- Can I still work while I am waiting for my Competency cards?
You can once you have received your interim certificate.
- Why does the course finish so late?
Both the RSA and RCG are accredited courses that require student sot be in the class for six hours excluding breaks. To do both on the same day adds up to around 14 hours!
Get a good night sleep the night before.
- Will I get breaks?
You will get two breaks in the morning class, a larger break in between classes and generally one or two break/s int eh evening course.
